Service & Support

Blackburn Starling offers a complete range of maintenance and customer support programmes tailored to suit our specific customer requirements

We aim to reduce the lifecycle costs of our customer’s products and automated systems, network infrastructure and information systems.

We do this by providing:

  • Technical Help and Support (including where necessary a dedicated help desk)
  • Diagnostic Support
  • Scheduled Maintenance (providing a preventative maintenance programme)
  • Emergency Cover and Call Out (24/7 365 days per year)
  • Bonded Stock Agreements
  • Management of Third Party Suppliers & Services
  • Upgrade/Repairs to Legacy Equipment
  • Software Backup and Storage Facilities
  • Service Logging and Reporting
  • Disaster Recovery Service

The company’s Engineers are involved with all aspects of the work including Site installation and commissioning, which is a key element in supporting customer / projects in the UK and overseas.  All deployable personnel are CSCS Card Holders and / or Safety Passport Card Holders.  All employees who undertake offshore contracts are subject to Minimum Industry Safety Training (MIST) and Basic Offshore Safety Induction and Emergency Training (BOSIET) or Further Offshore Emergency Training (FOET), if they have previously undertaken the BOSIET course.

Services Summary

  • Site Surveys (including offshore)
  • Project Management
  • Installation
  • Commissioning
  • Service Contracts
  • Training
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